Player Wellbeing

Responsible Gaming at lantai6

We believe gaming should be entertaining and enjoyable, not a burden. lantai6 provides a range of tools and support resources to help you play in a healthy, balanced way and with full control.

Configurable Deposit Limit
Play Break Available
Self-Exclusion Active
24/7 Support

Play Smart, Play Fun

For most people, online gaming is a way to unwind, try their luck, or simply enjoy some fun after a long day. And that is exactly what it is meant to be. At lantai6, we want every gaming experience to remain enjoyable and within comfortable limits that you set for yourself.

We also recognise that gaming can become problematic for some individuals if left unmanaged. That is why responsible gaming is not just your responsibility — it is ours too. lantai6 invests in tools and systems that empower you to stay in control, and we train our support team to identify and assist any player who may need help.

Our approach to responsible gaming is built on three core pillars: prevention through easy-to-use control tools, protection through active monitoring of playing behaviour, and support through access to professional help when needed.

lantai6's Commitment: We will never target promotional or marketing communications at players who have activated play limits, self-exclusion, or are in a play break period. Your decision to manage your gaming will be fully respected.

Are You Playing Responsibly?

Check in with yourself using these quick questions:

Have you ever exceeded the time or money limits you set for yourself?

Have you ever tried to recover losses by continuing to play despite things not going your way?

Have people close to you ever expressed concern about your gambling habits?

Have you ever neglected your daily responsibilities due to excessive focus on gaming?

Are you gambling with money meant for essential expenses?

If you answered yes to any of the questions above, we encourage you to use our control tools or reach out to the lantai6 support team.

Remember: Gaming is entertainment, not a way to generate income. Never play with money you cannot afford to lose.

Lantai6 Responsible Gaming Features

All these tools are available in your account settings and can be activated at any time without waiting for approval.

Deposit Limit

Set a daily, weekly, or monthly deposit limit based on what you can afford. Once the limit is reached, our system automatically blocks any additional deposits for that period. Lowering the limit takes effect immediately, while raising it requires a 24-hour cooling-off period.

Session Time Limit

Limit the duration of your gaming sessions so you do not lose track of time. Set a time reminder that will notify you when a session reaches the duration you specified, and choose whether to continue or end the session consciously.

Loss Limit

Set the maximum loss amount you are willing to accept in a day, week, or month. Once this limit is reached, your account is automatically blocked from playing for the remainder of that period, protecting you from further losses.

Play Break

Need a short break? Activate a playing pause for 24 hours, 48 hours, one week, or one month. During this period, you will not be able to log in or place any bets. This feature is ideal for those who feel that gaming is starting to interfere with their daily routine.

Self-Exclusion

For stronger long-term protection, the self-exclusion option allows you to block your lantai6 account for six months, one year, or permanently. This is a serious commitment that we fully honour and cannot be reversed within the set period.

Promotional Notification Controls

Disable all promotional notifications, bonus offers, and marketing communications in a single click. You can continue playing without being tempted by bonus offers that may encourage you to play more than you planned.

How to Activate Self-Control Tools

All responsible gaming control tools at lantai6 are designed to be easily accessible. You do not need to contact customer support to activate them — everything can be done on your own directly within your account.

1
Login to Your lantai6 Account

Go to login page and enter your account credentials. Make sure you are using a secure personal device.

2
Go to Account Settings

Click the profile icon at the top right of the screen, then select "Account Settings" from the dropdown menu.

3
Select the "Responsible Gaming" Tab

In your account settings, look for the tab labelled "Responsible Gaming" or "Self-Control". All available tools will be displayed there.

4
Choose and Activate the Tools You Want

Select the type of limit or restriction you wish to activate, set the value or duration that suits you, and confirm your choice. Most restrictions take effect immediately.

5
Receive Email Confirmation

You will receive a confirmation email for each tool activated as a record and proof. Keep these emails for your reference.

Signs of Problem Gambling

Problem gambling rarely appears overnight. It typically develops gradually. Recognise these early signs to act sooner:

  • Chasing losses – Playing longer or for higher stakes to try to recover money already lost
  • Lying about gambling – Hiding how much time or money is spent on gaming from family or friends
  • Neglecting responsibilities – Missing work, school, or family obligations due to gaming
  • Borrowing money to gamble – Using credit cards, borrowing from friends, or selling assets to fund your gameplay
  • Unable to stop – Finding it difficult or impossible to stop playing even when you intend to
  • Gambling as an escape – Using games to escape from stress, anxiety, or problems in daily life
  • Playing within set limits – Every gaming session is entertainment with a clear budget and time limit
  • Can stop at any time – You can end a session without feeling overwhelmed or excessively frustrated

If you recognise yourself in the warning signs above, there is no need to feel ashamed. Problem gambling is a health issue that can be addressed with the right support. The lantai6 team is ready to help you find the assistance you need.

What We Do for You

Responsible gaming is not just an add-on feature at lantai6 — it is woven into the way we operate every day.

Active Behaviour Monitoring

Our system monitors playing patterns and identifies risk indicators such as sudden spikes in deposits or unusually long gaming sessions.

Ongoing Staff Training

The lantai6 customer support team is specially trained to identify and respond with empathy to players who may be experiencing difficulties.

Strict Age Verification

Our strict KYC process ensures that only individuals aged 18 and above can register and play on the lantai6 platform.

Periodic Policy Review

We regularly review our responsible gaming policies and tools to ensure they remain relevant, effective, and in line with industry best practices.

No Credit or Loans

Lantai6 does not offer any form of credit, loans, or buy-now-pay-later facilities for gaming deposits. You play only with your own funds.

Smart Playing Tips

Follow this quick guide to ensure your gaming experience at lantai6 stays fun and in control:

Set a Playing Budget

Before playing, decide on the maximum amount you are willing to spend. Treat this money as an entertainment cost — just like a movie ticket or a dinner out.

Limit Your Play Time

Set an alarm or use the lantai6 session time limit. Take regular breaks, grab a drink, and make sure you do not play for more than two consecutive hours.

Playing for Fun

Gaming is most enjoyable when you are relaxed and stress-free. Avoid playing when you are emotionally unstable, sad, angry, or under significant pressure.

Accept Outcomes Gracefully

Wins and losses are part of the game. Do not chase losses and do not try to multiply your winnings with large, unplanned bets.

Recreational PlaySafe
Moderate-Risk PlayNeeds Attention
Problem GamblingGet Help

Source: Malaysia Responsible Gaming Study. Every player sits somewhere on this spectrum. The earlier you act, the easier it is to return to a safe level.

FAQ – Responsible Gaming

Answers to the most frequently asked questions about responsible gaming at lantai6.

No. Self-exclusion is a serious commitment that cannot be reversed during the set period. This is an intentional design to provide meaningful protection. If you have activated self-exclusion for six months, your account will remain blocked for the full duration. After the period ends, you will need to actively contact customer support to reopen your account, and an additional cooling-off period applies before access is restored.

Any balance in your account during a self-exclusion period is safe and will not be lost. You may request a withdrawal of your balance even while your account is under self-exclusion by contacting the lantai6 customer support team directly via Live Chat or email. We will process the withdrawal request in accordance with our standard procedures.

Lowering your deposit limit (e.g., from RM500 to RM200 per day) takes effect immediately once you confirm the change. Increasing your deposit limit, however, requires a mandatory 24-hour cooling-off period before the higher limit becomes active. This is a protective measure to ensure you have time to reconsider your decision to raise the limit.

Yes. All responsible gaming actions — including limit activations, limit changes, playing pauses, and self-exclusion — are recorded in our system along with the date and time. You will also receive a confirmation email for each action taken. These records can be requested as part of your data access rights under the lantai6 privacy policy.

In addition to reaching the lantai6 support team via 24/7 Live Chat, you can also access professional support from various organisations in Malaysia that provide counselling and treatment for gambling addiction. Our team can guide you to the right resources based on your situation. Remember, asking for help is a sign of strength, not weakness.
Join the Responsible Player Community

Starting the Right Way

Register your lantai6 account today and set your play limits from day one. Play smart, play fun — and stay in full control.

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